OUR POLICIES

PAYMENTS FOR APPOINTMENTS MADE: 

Please note that you must pay in advance when booking your appointment. You can pay via Paypal (in dollars for the time being), or else via EFT.

As of 2020, I now have card payment facilities onsite, so you can pay on the day of the class too. 

 

PAYING BY EFT:

As soon as I receive your booking request, I will send you an email with the EFT details. I require payment notification at least 2 days in advance in order to ensure that I reserve your spot.  

 

NOTIFICATION:

Once you have completed the transaction, send me a notification to inform me of this. Once the notification of payment has been received and payment has been received into the Rapha Designs account, I will send you a confirmation that your seat has been booked. 

CANCELLATIONS:

Cancellations and refunds are acceptable until less than 48 hours before the due date of the booking.

 

REFUNDS:

No refund will be done for craft class fees if cancellation is less than a week from the due date for the booking as stock will already have been bought for the class requirements. 

PRIVACY POLICY:

Your information will be kept purely to contact you if we need to and to send you newsletters if you request this. If you need us to delete your information, we will do so immediately. We will not disclose your information to any outside parties.

 

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